If you have to cancel for any reason, notification must be in writing.
We strongly recommend you take out travel insurance which can cover you if something unforeseen happens prior to departure or while on tour. Feel free to ask us to arrange a travel insurance quote.
Travelwise Holidays cancellation fees vary by tour and are set out in the tables below.
Please note that additional fees may be imposed by Hotels, Tour Operators, Airlines or Transportation companies. Details of these charges are available on request.
In the unfortunate event of a tour cancellation due to Government alert level changes; that prevent the tour from departing, our policy is always to refund our customers in full, less any applicable suppliers fees and or airfare credits.
After a tour starts there is no refund for cancellations or voluntary unused services.
Tour prices are shown in New Zealand dollars and are quoted per adult. Prices may change, without notice, at any time either before or after a booking. Tour prices are subject to change should there be any currency fluctuations, fuel surcharges and Government levies imposed. Travelwise Holidays reserves the right to require further payment to cover any such increases. The tour cost includes special confidential group rates as well as charges for normal booking procedures, communication costs and administration etc. The arrangements of all holidays constitute a complete package and, as such, an itemisation of costs will not be rendered.
Travelwise Holidays will, to the best of their ability, try to match clients in share twin rooms where requested. However, if this is not possible, we cannot accept responsibility for any forced single costs, and full payment of the single supplement will be required from the client before tour documentation will be issued.
Variations in services such as sightseeing and accommodation may necessitate in alterations to itineraries. These will be made to the best possible advantage and every endeavour will be made to maintain a similar standard. Travelwise Holidays reserves the right to alter or cancel any of the tour arrangements, and to cancel the tour should insufficient bookings be received.
The tour is fully escorted throughout, subject to reaching a minimum number of approximately 15 participants.
Insurance cost, baggage and excess baggage fees, extra meals and drinks, laundry and any other items of a personal nature.
