Privacy Policy

Travelwise Holidays Limited (“we”, “us”) is a family-owned tour operator based in Mt Eden, Auckland. We respect your privacy and handle personal information under the Privacy Act 2020.

This policy explains what we collect, why we collect it, who we share it with, and how you can access or correct it. It applies to our website, booking forms, phone and email enquiries, newsletters, and the tours we operate.

What we collect

We only collect what we need to answer an enquiry or plan and book your tour with us. That may include:

  • Your name, address, phone number and email

  • Date of birth, where a supplier, airline or insurer requires it

  • Passport and emergency-contact details for international travel

  • Special dietary needs (eg gluten free, vegetarian), medical conditions (eg mobility notes, allergies), emergency contacts and other information you give us so we can plan the tour around you

  • The tour you are interested in, travel dates, and whether you are travelling alone or with someone

  • Payment references for a bank transfer (we do not take card payments on this website)

  • Messages you send us, including through our website chat

  • Technical information such as your browser type and pages visited, collected by our website host

We do not ask for credit-card numbers on the website. A deposit or balance is arranged with our team, usually by bank transfer. Please do not send full card details by email or through a form.

If you book through a travel agent, we may receive your details from that agency. If you book for someone else, please only give us their information if they know you are doing so.

Why we collect it

We use personal information to:

  • Answer questions and send tour information

  • To ensure your personal comfort and safety with regard to any specific dietary needs or medical conditions you may have

  • Plan and book your tour, and prepare your documents

  • Arrange flights, hotels, coaches, cruises, pick-ups and other services in your itinerary

  • Contact you before, during and after a tour, including a call from your Tour Leader

  • Match a bank transfer to your booking and keep our accounts

  • Send our newsletter, if you have asked for it

  • Meet legal, accounting and travel-industry requirements

  • Improve the website and deal with a privacy or security issue

Who we share it with

We do not sell, trade or rent your personal information.

We share it only where it is needed for your booking, or where the law requires it. That can include:

  • Airlines, hotels, cruise lines, coach companies and local operators

  • Your Tour Leader, for the tour you are on

  • Your travel agent, if they made the booking — we treat them as your point of contact

  • Our bank, for a transfer you make to us

  • Insurers, if you ask us to help with a claim or if a claim involves us

  • Email, website and booking tools we use to run the business

Some of these providers are outside New Zealand, including website hosting, email marketing and form tools that may store information in Australia or the United States. We only send them what they need. By submitting a form or booking with us, you acknowledge that your information may be handled overseas for these purposes.

Newsletter and other emails

If you join our mailing list, we will use your name and email to send travel news. Each marketing email includes a way to unsubscribe. You can also ask us to stop by calling 0800 11 60 60 or emailing info@travelwiseholidays.co.nz. Unsubscribing does not affect a booking.

Links to other websites

Our site may link to airlines, hotels, cruise lines, insurers and other providers. Those sites have their own privacy policies. This policy covers Travelwise Holidays Limited only.

Cookies

Our website uses cookies and similar tools so the site works, and so we can see which pages are used. You can control cookies in your browser. Blocking some cookies may affect how the site works.

How we look after it

Access is limited to staff and Tour Leaders who need it for your enquiry or booking. We use passwords and reputable website and email tools to protect the information we hold.

How long we keep it

We keep booking records for as long as we need them to run the tour, handle a query, and meet tax and accounting rules — generally at least seven years for financial records. Enquiry details that do not become a booking are kept only as long as they are useful, then deleted or de-identified.

Access and correction

You can ask for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. We may need to confirm who you are. We will respond as soon as we reasonably can. We may decline a request where the Privacy Act allows us to.

Privacy breaches

If we believe a privacy breach has caused, or is likely to cause, serious harm, we will notify the affected people and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

Complaints

Contact us first and we will try to put it right. If you are not satisfied, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

Contact

Privacy officer
Travelwise Holidays Limited
Mt Eden, Auckland
Phone: 0800 11 60 60
Email: info@travelwiseholidays.co.nz

Office hours are Monday to Friday, 9.00am to 5.00pm.

We may update this policy from time to time. The current version will always be on this page.

Last updated: October 2026.