Booking Information

Booking a Travelwise holiday is simple. Once your place is confirmed, we’ll look after the details so you can look forward to your journey with confidence.

How to book

You can book by:

A deposit is required to secure your place. After payment, we will send you a receipt and a short form to complete and sign, together with our terms and conditions and the balance due date.

Deposits

Deposit amounts vary by tour type:

  • New Zealand, Australia & Pacific tours: from $500 per person

  • International long-haul tours: from $1,000 per person

  • Cruise, rail, special event and other selected tours: from $2,000 per person

The deposit amount applicable to your tour will be advised at the time of booking and is required to confirm your booking.

Some tours may require a higher deposit and/or additional staged deposits due to supplier requirements. Deposits may become non-refundable once paid to a supplier.

Paying your deposit

You can pay by:

  • Credit card
    Visa, Mastercard or Amex, with no surcharge on the deposit

  • Bank transfer
    Account name: Total Travel Limited TA Fuzion Travel
    Account number: ASB 12-3237-0066853-52
    Please use your name as the reference

If your plans change

For most tours (excluding rail and cruise), if you cancel before full payment, you can transfer your deposit (less any supplier fees) to another Travelwise tour purchased within 12 months. A $100 per person administration fee applies. Full terms are provided with your booking documents.

Balance of payment

The balance due date is confirmed in your booking documents. As a general guide:

  • New Zealand, Australia & Pacific: 60 days before departure

  • International long-haul, rail, river & cruise tours: 90 days before departure

If you book within 45 days of departure, the full tour fare is payable at the time of booking.

The balance can be paid by credit card or bank transfer. A card surcharge applies to balance payments: 2.5% for Visa/Mastercard and 3% for Amex.

Payment dates may vary slightly around public holidays. Please check your tour documents for the exact date.

What happens next

All travel documents, including home pick-up details where applicable, are sent by courier approximately 14 days before departure.

Travel insurance

Comprehensive travel insurance is strongly recommended at the time of deposit. It may also protect your deposit if you need to cancel.

Need help?

Our office is open 9.00am to 5.00pm, Monday to Friday. If you call after hours or on the weekend, please leave a message, and we will return your call as soon as we can.

Phone: 0800 11 60 60

Auckland: 09 414 4488

Email: info@travelwiseholidays.co.nz